Effective Date: November 2025
Operated by Savings Company for Food Trading – Jordan
Website: www.hopmartjo.com

Hop (“Hop”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use the Hop mobile application and website (the “Platform”).
By using Hop, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

• Name, phone number, email

• Delivery addresses

• Payment information (processed securely by third-party providers)

• Order notes and contact preferences
  
  

1.2 Information Collected Automatically

• Device details (model, OS, app version)

• IP address & log data

• App usage & analytics

• Crash reports

1.3 Location Data

Hop collects and uses your location data with your permission to provide delivery and quick-commerce services.

We may collect:

🔹 Precise location (GPS)

Used to:

• Identify your delivery address

• Show nearby merchants

• Allow drivers to find you

• Improve delivery routing

• Detect fraud and prevent fake orders
  
  

🔹 Approximate location (network/Wi-Fi)

Used to:

• Improve app performance

• Estimate driver proximity

• Support basic delivery coverage
  
  

🔹 Foreground location

Your location is accessed only while the app is in active use to:

• Select delivery address

• Track order status

• Calculate delivery times
  
  

🔹 Background location (ONLY IF ENABLED BY USER)

If you allow background location, it may be used to:

• Finalize delivery if your phone screen locks

• Ensure accurate driver navigation

• Detect when a driver is near your delivery point

Hop does NOT collect location data without your permission.
You can revoke location permission anytime in your device settings.

2. How We Use Your Information

We use collected data to:

• Process and deliver your orders

• Provide accurate delivery addresses

• Communicate delivery updates and order status

• Facilitate payments

• Improve app navigation and user experience

• Detect fraud or misuse

• Comply with local laws and regulations
  
  

3. How We Share Your Information

We share information only as necessary:

3.1 With Drivers

• Your name

• Delivery location

• Phone number (for coordination)

• Delivery notes
  
  

3.2 With Merchants

• Items ordered

• Delivery address (for preparation accuracy)
  
  

3.3 With Service Providers

• Payment processors

• SMS/notification providers

• Hosting & data storage

• Analytics (e.g., Firebase Crashlytics)

We do not sell your personal information.

4. Cookies & Analytics

We may use cookies or analytics tools for:

• App performance

• Session retention

• Fraud prevention

• Understanding user behavior

You may disable cookies via your browser/device settings.

5. Data Retention

We retain your data for as long as needed for:

• Service delivery

• Legal compliance

• Fraud prevention

• Accounting purposes

If you delete your account, we erase or anonymize your data unless legally required to retain it.

6. Data Security

We use industry-standard security measures including:

• Encryption

• Secure payment gateways

• Restricted access

• Regular security reviews

However, no system is completely secure.

7. Your Rights

You may request:

• Access to your personal data

• Correction or updates

• Account deletion

• Restriction of certain uses

• Opt-out of marketing messages

Email: support@hopmartjo.com

8. Children’s Privacy

Hop is not intended for children under 18 years old.
We do not knowingly collect data from minors.

9. Third-Party Links

We are not responsible for the privacy practices of any external websites or services.

10. International Data Transfers

Your data may be processed outside Jordan but always under strict protection as described in this Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version is always available at www.hopmartjo.com.
Continued use of Hop after updates means you accept the revised Policy.

12. Contact Us

📧 support@hopmartjo.com
🏢 Savings Company for Food Trading – Amman, Jordan
🌐 www.hopmartjo.com